Relationship marketing is not a new concept but has increased in importance because of its effectiveness in attracting the attention of your target audience. The use of social media has put a spotlight on your business making it vital that you provide value to your clients while demonstrating integrity and trustworthiness. This ensures you have a loyal, happy customer base and a quality reputation.
Guest post by Laura Briere, president of Vision Advertising. When everything you do revolves around your community – customers, fans, followers, employees, etc. – the answer is clear. You will have the reputation, loyalty and love that keeps your business alive and thriving. You will have a connection with your audience, and that’s the key to success for your company.
“Sticks and stones may break my bones but words will never hurt me.” This children’s rhyme does not apply in today’s highly connected world where a few negative words can cost your company a lot of business. Now everything from quality reviews and recommendations, legitimate issues and reputation damaging complaints are there for the entire world to see.