Surprise – The Secret to Exceeding Expectations

We just returned from our vacation in Aruba. We’ve been there many times and own a timeshare at the Marriott Surf Club. We go to just get away and relax – no site seeing, no golf – just reading, sunning, swimming and oh, yes a bit of gambling at night for entertainment.

Of course, no great trip would be complete without a marketing experience blog post upon my return!

Customer Delight We went for dinner at the Sunset Grill at the Radisson Hotel, our usual spot for our anniversary. In response to a joke by the waiter about the dangers of the extremely large steak knife, I mentioned it was our anniversary so my husband need not worry about the size of the knife.

As usual we had a wonderful dinner, but without warning, out came the waiter with this fantastic dessert prepared just for us! Warm chocolate souffle with ice cream was heavenly, but the preparation, presentation and surprise was just the best.

Having a wonderful, romantic dinner was what we expected when we went to the Sunset Grill. This surprise by the waiter not only exceeded our expectations, it made the experience much more memorable.

Marketing Tip

Surprise your customers with something that they don’t expect to make their every experience with you pleasantly memorable. A dessert really didn’t cost a lot but the impression it made on us was quite extensive. Quality service is always appreciated although sometimes expected. But a surprise bonus, such as this totally unexpected, wonderful dessert, goes a long way towards developing or solidifying your long-term relationships with your valued customers and strengthening your brand in their eyes.

What small surprise can you give your valued customers and clients to make their experience with you memorable?

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