Masterful Marketing » reputation management

Marketing – Always On 24×7

Debra — Mon, 28 Jun 2010 02:43:55 +0000

As many of us get into summer activities, one thing we need to remember is that as a small business owner, we are always creating an impression of our business, affecting our brand and reputation. Whether we are out to dinner with family and friends, socializing at the golf course, tennis courts or beaches, how we behave at all events, whether fun or business oriented, is something we need to recognize as part of our marketing activities.

What encouraged me to write this post was something that happened at a business golf outing I recently attended. All the people at this function were either small business owners or people who worked for small businesses. The group of men playing behind us became loud, rude and somewhat obnoxious. Their behavior was not something that encouraged me to want to get to know them and their businesses. My reaction was:

“What is your business? I don’t think I want to do business with you.”

Reminders for small business owners attending social events

Remember that you are marketing your business 24×7. Regardless of where you are you should be “networking” with people you meet.

Everything you do makes an impression. Just because you are at a casual social event does not mean you can behave badly.
Limit your alcohol intake. I know I probably don’t need to say this but over indulging in alcohol rarely has a positive effect on your business.
Socialize with your colleagues. Notice I said socialize rather than network. At a fun outing, you are relaxing and getting to know people socially.

The above reminders work for both physical events and online social networking. Remember to socialize with your colleagues on Facebook and Twitter when possible to show a personal side that helps complete the entire picture of you. People want to do business with people. Give people a reason to get to know, like and trust you.

When we started our businesses, most of us probably didn’t realize that when we are out and about, we are always sending a message and creating an image for our company. Unlike being a public official or celebrity, we may not always be recognized, but bad behavior is memorable. People will remember the person who treated them badly or behaved unprofessionally. Don’t give people a reason to not do business with you.

What are your tips for small business owners at social events?

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Personal Branding – Is it really something new?

Debra — Wed, 09 Jul 2008 03:05:43 +0000

I attended a great event last night held by Next Level Executives on personal branding. Dan Schawbel and John Bates spoke of personal branding – John from the basics of identifying your target market, determining your unique differentiator and offering something your ideal client wants to buy (and will pay money for) and Dan from developing your Personal eBrand.

This event got me thinking that developing your reputation is nothing new – but doing so on such a global basis is what brings the overwhelming nature of personal branding to many business owners. Throughout my entire career, I have had to manage my reputation and “brand” from job to job. How many times were we told never to burn bridges because you never know when you will cross paths with that person again?

Now with the Internet and social media, crossing paths with past acquaintances is much easier and of course, much more likely. Finding out about your next boss or employee is as simple as searching for them on Google (or Googling them in the new lingo). The Internet and its social media tools have certainly shrunk the world and have made reputation management a very important part of our business lives. Managing your online and offline reputation today should be as much a part of your marketing plan as keeping your resume up-to-date was 10 years ago.

But like with everything, getting started may be hard but staying engaged is even tougher.

What should you do to dive into personal branding?

Determine your goals for developing your personal brand
Identify which social media tools will work best for you
Develop a full, professional profile with picture
Experiment with LinkedIn, Facebook, Twitter, YouTube, Flickr and other social media tools if they make sense for your business
Learn the culture of social media
Listen to what your ideal clients are saying
Join in the conversation

If this seems like a big challenge, engage the help of someone who can short circuit the learning curve and get you jump started into personal branding for you and your business. But by all means, get started. This stuff is not going to go away anytime soon.

Personal Brand or Online Reputation

Personal Brand, Transparency & Authenticity

Debra — Wed, 30 Apr 2008 22:15:02 +0000

In the workshop I gave last week: Personal Branding: Promote Your Expertise using Social Media, we discussed the importance of being authentic and transparent when developing your personal brand. With the ease of social media, what you do exposes a little bit more of your personality each time. You no longer can put on a false face and get away with it. You need to manage your online reputation to ensure you always come across to others as you want to be presented. In this world of always connected, everyone is important, every email is important and everyone who visits your blog or social network profile needs to see the authentic you.

Listen to Gary Vaynerchuk in these two video blog posts. The first is on the importance of listening and responding to everyone in today’s word of mouth on steroids world.

Gary is authentic. His Wine Library TV shares his knowledge of wine in an upbeat, easy to understand way. He lives and breathes his personal brand as viewed in his blog GaryVayerchuk.com where he shares his secrets of word of mouth marketing for his personal brand. This video blog is one of his secrets to a strong personal brand.

Watch one of Gary’s videos and you will view a strong personal brand in action.

Personal Brand or Online Reputation