Debra Murphy, Masterful Marketing, Marketing in a New Media World

LinkedIn Works With Twitter

November 10th, 2009 by Debra

I think we’ve all been waiting for this (I know I have!). We now have the ability to send our LinkedIn status updates to Twitter to reach a broader audience and updating our status from Twitter to keep your LinkedIn community up to date. This new feature is just being rolled out now so if you don’t see the Twitter icon under your status area, you will!

LinkedIn works with TwitterTo get started, click the checkbox next to the Twitter icon next to your LinkedIn status area. You will automatically asked to allow LinkedIn to access your Twitter information. You can always update that information by clicking on the down arrown next to the Twitter icon. They also give you the ability to list multiple Twitter accounts if that makes sense for you.
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Surprise – The Secret to Exceeding Expectations

November 3rd, 2009 by Debra

We just returned from our vacation in Aruba. We’ve been there many times and own a timeshare at the Marriott Surf Club. We go to just get away and relax – no site seeing, no golf – just reading, sunning, swimming and oh, yes a bit of gambling at night for entertainment.

Of course, no great trip would be complete without a marketing experience blog post upon my return!

customer delightWe went for dinner at the Sunset Grill at the Radisson Hotel, our usual spot for our anniversary. In response to a joke by the waiter about the dangers of the extremely large steak knife, I mentioned it was our anniversary so my husband need not worry about the size of the knife.
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Small Business Marketing Plan

October 22nd, 2009 by Debra

You search the web for “marketing plan small business” and you get terrifying results ranging from marketing plan templates that are too cumbersome for small business owners to articles such as the one from Microsoft called 5 easy steps to create a marketing plan where the 5 steps they list are 1) position your product; 2) tap your braintrust; 3) listen to your customers; 4) draft the plan and 5) track results.

Hm, thanks for the help.

Then you wonder why small business owners run for the hills when they hear the term “marketing plan” and never really grasp what they need to do to attract new customers and clients and grow their businesses. And although I’d love to give you a magic 5 steps to a winning marketing plan, it just doesn’t work that way.
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Facebook Business Accounts

October 12th, 2009 by Debra

Recently, a lot of people have asked me about using a Facebook Business Account rather than a Facebook Personal Account to create a Facebook Page for their business. Please note that a Business Account is not the same as a Business Page. People are totally confusing the two and generating a LOT of misinformation about this topic.

Business accounts are designed for individuals who only want to use the site to administer Facebook Pages and their ad campaigns. They have limited access to information on the site and they cannot be found in search, cannot send or receive friend requests.

Having read this information, I had assumed a business account would enable businesses to create Pages that were disassociated from current employees. Once the Page was created, they could then get employees to become fans, which would make them eligible to be Page administrators. This would be logical as employees come and go and using a business account to be the creator of the Page would provide a way for the Facebook Page to remain associated with the business and not some former employee.
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9 Ways to Nurture and Engage Your Communities

September 30th, 2009 by Debra

You’ve developed your social media marketing plan, created your profiles, provided quality, relevant content and attracted followers, friends, fans and connections. Now that you have your growing communities, how do you keep them as raving fans and ultimately turn them into clients or customers?

communitiesBuilding a community requires you to both nurture the members so they remain in your community and engage them so they participate. People who participate in a community find their experience more satisfying and rewarding.
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TwInbox: A Twitter Tool for Outlook

September 21st, 2009 by Debra

Found out about a nice plugin for Microsoft Outlook that gives you an integrated Twitter client while helping you manage your Twitter followers. From TechHit, it’s called TwInbox. Thanks to Olinda Services for the pointer to this useful tool. Any tool that helps me eliminate the need to click and open a new window to get more information gets my attention.
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Facebook Profiles and Pages

September 13th, 2009 by Debra

Facebook Ads and PagesThere is wide-spread confusion about the difference between a Facebook Profile and a Facebook Page and how to effectively use them. I’ve recently had a few friend invitations from profiles using business names. Creating a profile in a business name is frowned upon by Facebook and you run the risk of having your account warned or disabled.

A Facebook Profile is not a Facebook Page

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Seek Quality not Quantity in Your Social Networks

September 7th, 2009 by Debra

I have always been about quality. I know a lot of people, but value my few close friends. When it comes to clothes, I would rather have one quality, custom outfit than a dozen that were just ok. And when it comes to social media, I want to build a quality network of people rather than a massive list of names.

quality social networksThe first step in building a community is to develop relationships with people who have similar interests to yours and then engage in conversations, offering something of value and interest to them.

My goal is to build my networks strategically. I don’t add followers, friends or connections just because I can. I add quality people that have some personal or professional connection to me. To many, my networks may appear to be rather small, but they are enormous in their value to me.

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