Archive | Marketing Strategy

Define your vision and align your marketing goals to achieve that vision

Marketing Goals – Your Pathway to Business Success

“If you don’t know where you are going, you will wind up somewhere else.” Yogi Berra had a humorous way of stating the obvious but when it comes to your business, winding up somewhere unknown is not funny. Most business owners understand the value of having marketing goals, but many never take the time to […]

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Customer Service

Customer Service – An Overlooked Factor in Marketing

Customer service is more important to your marketing strategy today than many business owners realize. Because of brand exposure via social media, marketing needs to be concerned with the entire customer experience. Companies that provide excellent customer service strengthen their marketing by simplifying the task of tracking and managing the perception of your brand.

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Online Marketing Strategy Questions

5 Online Marketing Strategy Questions That Must Be Answered

There are many people who offer online marketing services. There are also many people who call themselves online marketing experts because they know how to: Build a WordPress website, implement search engine optimization (SEO), set up your Google Places page and other local business listings, develop an AdWords campaign, send out an email marketing campaign […]

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ission, Vision, Goals, Strategies, Tactics

Mission, Vision, Goals, Strategies and Tactics

Planning Your Road to Success One of the things I do for my clients is simplify marketing so it eliminates confusion and enables the business owner to focus on what is important. But there is always a part of marketing that stresses many small business owners – i.e. determining their mission, goals, strategies and tactics. […]

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Customer Delight

Surprise – The Secret to Exceeding Expectations

We just returned from our vacation in Aruba. We’ve been there many times and own a timeshare at the Marriott Surf Club. We go to just get away and relax – no site seeing, no golf – just reading, sunning, swimming and oh, yes a bit of gambling at night for entertainment. Of course, no […]

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