Small Business Marketing Review

This post is the first in a series that will discuss your year end marketing review to help you get ready for the new year. By the end of the series, you should have the information you need to create a basic marketing plan.

During the last month of the year, I always like to take some time to review my business results and my marketing efforts over the past year so that I can adjust where necessary and be ready to hit the ground running when the new year rolls around. The following are the areas that I look at to see what stays, what goes and what needs a bit of tweaking.

• Current client profile – has it changed?
• Goals – which ones did you accomplish?
• Service or product offerings – do they need to be redefined?
• Why people hire you or pay for your services – what makes you different?
• Messages – do they still work?
• Website content and other marketing materials – are they consistent?
• Marketing activities for the past year – what worked and what didn’t?
• Online reputation or presence – do you exist?
• Action plan – what activities will you be using to market your business?

Let’s start at the beginning and work our way through the list.

Has your client profile changed?

As your business grows and matures, you start to notice changes happening that may not necessarily be planned. One of the areas that usually evolves is your client profile. Although we all do our homework about finding the right target market for our products and services, we become attracted to a particular type of client and naturally begin to focus. When this happens, everything you have read about why working with your ideal client is so very important becomes crystal clear.

This evolution shouldn’t be a surprise. Your business takes this turn when your passion for what you do and why you do it shines through everything else. You begin to truly understand what you offer, who benefits from working with you and most importantly who you like to work with. As you get a clearer perspective on your business, you begin to attract a more targeted audience, a niche so to speak, who value what you have to offer and the rest of them begin to fade. Not only do you thrive working with this client, these clients truly benefit from working with you.

What should you do?

If you find yourself working with a client that is different than those you started the year with, ask yourself:

• Why are you naturally attracting this audience? (Passion? Personality? Skills?)
• Have you focused on a particular industry within your target that just makes more sense for you?
• Had you taken for granted something that makes you different that really is important to these clients?

By becoming aware of the changes and understanding why this has happened, you can now use this knowledge to evolve your messages, content and marketing activities to ensure you speak clearly to your ideal client. As I wrote in a previous post on Law of Attraction in Marketing, knowing your ideal client helps you focus and be explicit about what makes you attractive to that market. Don’t view this as a restriction but as a liberating exercise that will ensure you develop raving fans for your business.

This evolution has happened in my business where I now focus on providing products and services for independent professionals and small business owners in the construction and home services industry.

Have you found that you have focused your target market and evolved your business? Share your stories in the comments.