Comments on: Lessons from a Rock Concert http://masterful-marketing.com/lessons-from-a-rock-concert/ Marketing in the New Media World Wed, 28 Jul 2010 03:05:13 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Laura Briere http://masterful-marketing.com/lessons-from-a-rock-concert/comment-page-1/#comment-305 Laura Briere Fri, 08 Aug 2008 02:51:18 +0000 http://masterful-marketing.com/?p=58#comment-305 agreed! agreed!

]]> By: Debra Murphy http://masterful-marketing.com/lessons-from-a-rock-concert/comment-page-1/#comment-304 Debra Murphy Thu, 07 Aug 2008 16:13:16 +0000 http://masterful-marketing.com/?p=58#comment-304 Yes, the bigger the company, the more automated they get with their customer service, which is ok for some things, but there should always be a human that is easily reachable. But like rock bands are more like small businesses, taking a cue from some of the best is something we should do. Yes, the bigger the company, the more automated they get with their customer service, which is ok for some things, but there should always be a human that is easily reachable.

But like rock bands are more like small businesses, taking a cue from some of the best is something we should do.

]]> By: Laura Briere http://masterful-marketing.com/lessons-from-a-rock-concert/comment-page-1/#comment-303 Laura Briere Wed, 06 Aug 2008 19:54:22 +0000 http://masterful-marketing.com/?p=58#comment-303 You're absolutely right. I hate it when bands do that and I hate it even more when providers do that. Three words: automated phone attendants. *shudder* You’re absolutely right.

I hate it when bands do that and I hate it even more when providers do that. Three words: automated phone attendants.

*shudder*

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